After the Directorate General of Civil Aviation (DGCA) recently revealed that there are many complaints about airlines showing every seat as paid despite free mandatory web check-in, Indigo Airlines clarified that it's not a mandatory requirement. On its social media page, Indigo wrote that while it's not mandatory, for a hassle-free flight experience, it recommends web check-in in advance and having a smooth experience at the airport.
However, customers responded to the post with a barrage of questions including why the airline says it is mandatory in mail and charge for seats. The airline responded that the charges are only towards preferred seat selection and passengers can choose any of the free seats online, subject to availability or opt for auto-seat assignment, which is also free. The passengers also said that if they lose money while booking tickets, they have to struggle a lot to get a refund. However, the airline said that the refund would be processed within 7 working days.